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Terms of Service

Welcome to Zekenet. These Terms of Service (“Terms”) govern your use of our website, services, and digital solutions. By accessing or using our services, you agree to these Terms. Please read them carefully.

1. Definitions

  • “We,” “our,” “us” refer to Zekenet, the service provider.
  • “You,” “your,” “client” refer to the person or entity using our services.
  • “Services” means any digital solutions, including but not limited to web development, mobile apps, hosting, SEO, AI, design, and technical support.

2. Scope of Services

Zekenet provides professional digital services tailored to client needs. Specific details, deliverables, timelines, and pricing will be outlined in a separate project agreement, proposal, or invoice.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information needed for the project.
  • Supply necessary content (text, images, logos, etc.) in a timely manner.
  • Ensure you have the legal rights to any materials you provide.
  • Review and approve deliverables promptly to avoid delays.

4. Payments & Billing

  • All fees will be specified in your project agreement, proposal, or invoice.
  • Payments are due according to the agreed schedule (e.g., upfront deposit, milestone payments, or final delivery).
  • Late payments may result in delays, suspension of services, or additional charges.
  • All prices are exclusive of taxes unless stated otherwise.

5. Intellectual Property

  • Client Materials: You retain ownership of all content and materials you provide to us.
  • Work Deliverables: Upon full payment, ownership of the final deliverables will be transferred to you, unless otherwise stated in writing.
  • Agency Rights: Zekenet retains the right to showcase completed work in portfolios, marketing, and case studies, unless explicitly prohibited by the client in writing.

6. Confidentiality

We respect client confidentiality. All sensitive information shared with us will be kept confidential and will not be disclosed to third parties, except as required by law or with your consent.

7. Service Limitations

While we strive to deliver high-quality solutions, Zekenet is not responsible for:

  • Issues caused by third-party services, software, or hosting providers.
  • Client misuse, unauthorized modifications, or failure to follow recommended practices.
  • Indirect damages, loss of revenue, or business interruptions.

8. Revisions & Support

  • Projects typically include a limited number of revisions as specified in the project agreement. Additional revisions may incur extra charges.
  • Ongoing support, maintenance, or updates require a separate support contract unless explicitly included.

9. Termination

Either party may terminate a service agreement with written notice if the other party breaches these Terms. Upon termination:

  • The client remains responsible for payment of all completed work and expenses incurred.
  • Zekenet reserves the right to withhold final deliverables until outstanding payments are received.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts in that region.

11. Updates to Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services after updates constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:
📧 legal@zekenet.com
📍 Permas Jaya, 81750 Masai, Johor